1. Free trial

New accounts can try the Services free for 7 days, so you can check that they suit your business before paying. Nothing is charged for the trial.

2. Subscription plans

• Monthly plans: once the paid period has started it is not refundable, except in the cases in the list below.
• 12-month plans: you may ask for a full refund within 7 days of buying, if you have not used it heavily. After 7 days, the remaining period is not refunded.
• Always refundable: a duplicate or wrong charge; a payment that was taken but did not activate your plan and that we cannot fix; or a plan period lost because the Services were unavailable for a long, continuous period because of us (we may give a credit or extension instead, if you prefer).

3. Wallet top-ups

• Wallet credit is used for services inside the app, such as SMS and marketplace services, and is generally not refundable.
• A duplicate or wrong top-up will be refunded.
• If you close your account, you can ask for the unused wallet balance to be returned to the original payment method. Payment-gateway fees and any amount you already used or received as a bonus are deducted.

4. Marketplace services

• Before work starts: you can cancel an order from "My orders" in the app. You receive a full refund to your wallet, and a coupon you used is returned.
• After work has started or been delivered: not refundable, unless the service was not delivered or is materially different from its description. In that case we will fix it or refund the affected amount.
• Refunds for service orders go to your wallet immediately. You can ask for the refund to go to your original payment method instead.

5. SMS and messages

Messages that have already been handed to an operator or platform are not refundable. If a message could not be sent because of a fault on our side, the credit is returned to your wallet.

6. Custom app development

Custom software or app projects are covered by the written quotation or agreement for that project, which sets the payment stages and refund terms. If it says nothing about refunds, work already completed is not refundable.

7. How to request a refund

• Email hello@jafait.com within 7 days of the payment, from the email address on your account.
• Include your transaction ID, the amount, the date, and the reason.
• We reply within 3 business days. If approved, wallet refunds are immediate. Refunds to the original payment method are sent through our payment partner and normally take 7 to 15 business days to appear, depending on your bank or mobile-wallet provider.
• Payment-gateway charges may be deducted where the gateway does not return them to us, except when the problem was our mistake.

8. Chargebacks and disputes

If you have a problem with a payment, please contact us first so we can fix it quickly. Filing a chargeback without contacting us may lead us to suspend the related account while it is reviewed.

9. Changes

We may update this policy. A change applies to payments made after it takes effect.

10. Contact

Jafait Technologies. Email: hello@jafait.com.