1. The Services

The Services are online tools that help businesses manage inventory, orders and invoices, cash flow and dues, staff and payroll, assets, customers, offers, a unified messaging inbox (WhatsApp, Facebook, Instagram, website chat), courier booking, a prepaid wallet, a services marketplace and related features. Features may differ by plan and may change over time.

2. Eligibility and your account

• You must be at least 18 and able to enter a binding contract, or act for a business that can.
• Give accurate information and keep it up to date.
• You are responsible for all activity under your account and for your staff's use. Keep your password private and use roles and permissions carefully.
• Tell us immediately about any unauthorised use of your account.

3. Plans, free trial and billing

• New accounts may receive a 7-day free trial. After the trial, continued use of paid features needs an active paid plan.
• Plan prices, features and any discount (for example for paying 12 months in advance) are shown in the app at the time you buy and are what applies to that purchase.
• Prices may change; a change will not affect a plan period you have already paid for.
• Unless the app says otherwise when you buy, plans do not renew automatically. You must renew before the period ends to keep access, and we may send reminders.
• You are responsible for any taxes that apply, and for fees charged by your bank or payment provider.
• Refunds are covered by our Refund Policy.

4. Wallet and prepaid credit

• The wallet holds prepaid credit that you can use inside the Services (for example SMS and marketplace services).
• Credit is not a bank account or electronic money, earns no interest, cannot be transferred to others, and cannot be withdrawn as cash except as stated in the Refund Policy.
• We may correct wrongly credited or debited amounts and may suspend a wallet that is used for fraud or abuse.

5. Marketplace services and coupons

• Services listed in the app (for example setup, design or integration services) are ordered from within the app and delivered as described on the listing.
• Delivery times are estimates. We may contact you for the information we need to deliver.
• Coupons and offers have their own conditions, may apply only to certain services, can expire, and cannot be exchanged for cash.

6. Your data and your responsibilities

• You own the data you put into the Services. You give us the right to host, process and display it solely to provide the Services to you.
• You are responsible for the accuracy and legality of your data and for having the right to use your customers' information, including permission to contact them.
• You must follow the laws that apply to your business, including consumer, tax, data-protection, e-commerce and messaging laws.

7. Acceptable use

You must not:

• use the Services for illegal, fraudulent or misleading activity, or to sell prohibited goods;
• send spam or unsolicited bulk messages, or break the rules of WhatsApp, Facebook, Instagram, SMS operators or couriers;
• try to access other users' accounts or data, probe or attack our systems, or bypass limits or security;
• copy, resell, reverse-engineer or build a competing product from the Services, except as the law allows;
• upload malware or content that infringes others' rights or is unlawful or abusive.

8. Messaging, SMS and third-party platforms

• Messages are sent through third parties (for example Meta and SMS operators). They set their own rules, fees and limits, and we do not control them or guarantee delivery.
• You must have your customers' consent where required, and must use only sender IDs and message templates you are allowed to use.
• A third party may change or end its service, which can affect features that depend on it.

9. Reports and AI features

• Reports, statements, profit-and-loss figures and similar outputs are produced from the data you enter. They are tools to help you, not accounting, tax, legal or financial advice. Check them with a qualified professional before relying on them, including before giving them to a bank or authority; we do not guarantee that any bank or authority will accept them.
• AI features can produce incorrect or incomplete results. Review them before use.

10. Intellectual property

We and our licensors own the Services, including software, design, text and trademarks. We give you a limited, non-exclusive, non-transferable right to use the Services under these Terms. You keep ownership of your own data and content.

11. Availability and changes

We work to keep the Services available but do not promise uninterrupted or error-free operation. We may perform maintenance, and we may add, change or remove features. We will try to give notice of changes that significantly affect you.

12. Suspension and termination

• You may stop using the Services and close your account at any time.
• We may suspend or end your access if you break these Terms, create risk or legal exposure, or do not pay what you owe. Where reasonable, we will tell you first.
• After termination you may ask to export your data for a limited period (normally 30 days) before it is deleted, subject to our Privacy Policy.

13. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties not expressly stated, including fitness for a particular purpose and uninterrupted or error-free operation.

14. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, or for lost profit, revenue, data or goodwill. Our total liability for any claim relating to the Services is limited to the amount you paid us in the 3 months before the event that caused the claim. Nothing in these Terms limits liability that cannot be limited by law.

15. Indemnity

You agree to cover our reasonable losses and costs arising from a claim by a third party that results from your data, your use of the Services in breach of these Terms, or your breach of the law.

16. Governing law and disputes

These Terms are governed by the laws of Bangladesh. We will first try to resolve any dispute in good faith by contacting each other. If that fails, the courts of Dhaka, Bangladesh have jurisdiction, unless the law gives you a right to bring a claim elsewhere.

17. Changes to these Terms

We may update these Terms. We will tell you about important changes in the app or by email. Continuing to use the Services after a change takes effect means you accept the updated Terms.

18. Contact

Jafait Technologies. Email: hello@jafait.com.